Badminton Town — Shipping Policy

Effective Date: June 16, 2026

Thank you for shopping at Badminton Town. We are committed to delivering your high-performance badminton gear quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.
 

1. Processing & Fulfillment Time

• Standard Processing: Most orders are processed, packed, and prepared for shipment within 2–4 business days. 
  Order Cutoff: Orders placed after 2:00 PM EST on Fridays, or anytime over the weekend, will begin processing on the following Monday.

• Holidays: We do not process or ship orders on major national holidays. If we experience a high volume of orders (e.g., peak summer tournament season), shipments may be delayed by a few days. If a significant delay occurs, we will contact you immediately via email.

2. Shipping Rates & Delivery Timeframes

We ship nationwide within the United States using premium carriers, primarily UPS and USPS. Shipping charges for your order are calculated dynamically at checkout based on the weight, dimensions, and destination of your package.

• Standard Shipping: Expect to be shipped within 2–4 business days.

• Free Shipping Threshold: We offer free standard ground shipping on qualifying retail orders over $159 (before taxes and after discounts) shipped within the contiguous United States. Bulk or wholesale orders may be excluded from free shipping promotions.

3. Shipment Confirmation & Tracking

The moment your order is packed and the label is generated through our logistics system, you will receive an automated Shipment Confirmation email containing your carrier tracking number. The tracking number will typically become active and scannable within 24 hours of generation.

4. Shipping Insurance, Damages, and Carrier Loss

Every package shipped from Badminton Town is fully insured at no extra cost to you to protect your investment during transit.

• Lost or Damaged in Transit: If your package is lost by the carrier or arrives physically damaged, please contact our customer support team immediately at admin@badmintontown.net with your order number. For damaged items, please include clear photographs of the outer box and the broken merchandise. We will file an official insurance claim on your behalf to expedite a replacement or issue a refund.

• Porch Piracy & Stolen Packages: Transit insurance strictly covers items while they are in the possession of the carrier. Once a carrier marks a package as successfully "Delivered" to your address, our delivery contract is fulfilled. Badminton Town is not financially liable for stolen packages or "porch piracy" from your doorstep. Please ensure your shipping destination is secure.

5. Address Accuracy & Failed Deliveries

Buyers are solely responsible for providing an accurate, complete, and deliverable shipping address during checkout.

• Please verify your apartment, suite, or unit numbers before submitting payment.

• If a package is returned to our facility by the carrier due to an insufficient address, incorrect ZIP code, or receiver refusal, the buyer will be responsible for the actual shipping costs required to re-ship the order.

6. International Shipping

Badminton Town currently focuses on serving the United States market. International shipping is not available at this point.​

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